Terms of Use

By accessing or using the Bates Care Solutions website at https://www.batescaresolutions.com.au ("Website"), you agree to be bound by these Terms of Use ("Terms"). If you do not agree to these Terms, please do not use our Website.

These Terms apply to all visitors, users, and others who access or use the Website. Bates Care Solutionsreserves the right to update these Terms at any time. Continued use of the Website after changes are posted constitutes acceptance of the revised Terms.

Bates Care Solutions is a registered NDIS provider based in Glen Waverley, Victoria, Australia. We provide disability support services to NDIS participants across Victoria. Our contact details are set out at the end of these Terms.

You agree to use the Website only for lawful purposes and in a manner that does not:

• Infringe the rights of any third party
• Transmit any unsolicited or unauthorised advertising or promotional material
• Attempt to gain unauthorised access to any part of the Website or its related systems
• Introduce viruses, trojans, or other malicious or harmful material
• Engage in any conduct that is unlawful, fraudulent, or harmful

The content on this Website is provided for general information purposes only. It is not intended to constitute professional advice — including medical, legal, financial, or NDIS planning advice. You should seek appropriate professional advice before making any decisions based on information found on this Website.

While we endeavour to keep information accurate and up to date, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, or suitability of the information on the Website.

Information about our NDIS services on this Website is for general guidance only. Actual service delivery is governed by individual Service Agreements entered into between Bates Care Solutions and each participant (or their nominee). In the event of any inconsistency between this Website and a Service Agreement, the Service Agreement prevails.

All content on this Website — including text, graphics, logos, images, and software — is the property of Bates Care Solutions or its content suppliers and is protected by Australian and international copyright laws.

You may view, download, and print content from this Website for your own personal, non-commercial use only. You must not reproduce, distribute, modify, or create derivative works without our prior written consent.

Our Website may contain links to third-party websites. These links are provided for your convenience only. We have no control over the content of those sites and accept no responsibility for them or for any loss or damage that may arise from your use of them.

To the maximum extent permitted by law, Bates Care Solutions excludes all liability for any loss or damage (including direct, indirect, incidental, or consequential loss) arising from your use of, or inability to use, this Website or its content.

Nothing in these Terms excludes, restricts, or modifies any consumer guarantee, right, or remedy conferred by the Australian Consumer Law that cannot be excluded, restricted, or modified by agreement.

Your use of this Website is also governed by our Privacy Policy, which is incorporated into these Terms by reference.

These Terms are governed by the laws of the State of Victoria, Australia. You submit to the exclusive jurisdiction of the courts of Victoria for any disputes arising out of or in connection with these Terms or your use of the Website.

If you have any questions about these Terms, please contact us: